Customer Service Representative (Healthcare – Voice Account)

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time

Work Setup: Onsite, Graveyard/Shifting

Work Location: BGC, Taguig City

Industry: Information & Communication Technology

About the Job:

Join our client team as a Customer Service Representative in Healthcare - Voice Account, where you'll provide compassionate assistance to patients and clients. You’ll be part of a dynamic team committed to delivering exceptional customer experiences in the healthcare industry. Interested in learning more? Apply now!

Scope & Responsibilities:

• Resolve customer issues and concerns promptly and effectively.
• Handle inbound calls from patients, healthcare providers, and insurance companies.
• Address inquiries, resolve issues, and provide information on healthcare services, benefits, and claims.
• Uphold patient confidentiality and compliance with healthcare regulations.
• Collaborate with internal departments to escalate and resolve complex issues.
• Stay updated on industry developments, healthcare regulations, and company policies to provide accurate information and support.

Required Qualifications:

• Experience in customer service or healthcare-related roles.
• Minimum of 6 months international BPO experience (Voice/Blended).
• Good communication skills.
• Can start ASAP.

Preferred Qualifications:

• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and accuracy in data entry and documentation.

About the Client:

Our client is renowned globally for its comprehensive voice and non-voice services. With a strategic expansion into the Philippines, they now serve a diverse clientele across the US, Australia, and ASEAN markets, offering specialized solutions in Banking, Financial Services, Insurance, Technical Support, Quality Assurance, and Human Resource Processing.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• 10% Night differential
• Bonuses
• HMO

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!