Customer Service Representative (Financial Account)

Position Type: Experienced Level - Individual Contributor

Employment Type: Full-Time

Work Location: MOA-Pasay City, Alabang-Muntinlupa City, Cebu City

Work Setup: Onsite; Night shift; fixed weekends off

Salary Rate: Up to P28,000

Industry: BPO

About the Job:
Join our client’s team as a Customer Service Representative (Financial Account), where your expertise in international BPO voice accounts and commitment to delivering exceptional customer service will shine. The ideal candidate has a passion for guiding clients through their financial journeys, offering expert advice and tailored solutions to meet their needs. Interested in learning more? Apply now!

Scope & Responsibilities:

• Interact with customers via phone, email, or chat to provide information on services, resolve inquiries, and address concerns promptly and professionally.
• Assist clients with account management, including opening new accounts, updating account information, and processing transactions.
• Identify customer issues and provide effective solutions, escalating complex cases to senior staff or other departments when necessary.
• Collaborate with colleagues and cross-functional teams to resolve customer issues efficiently and contribute to a positive team environment.

Required Qualifications:

• Must have completed at least 2 years of college education.
• 2 years of overall BPO experience OR 1 year of experience in financial/US banking.
• Excellent communication skills in English, both verbal and written.
• Proficient in handling customer inquiries and providing resolutions in a professional manner.
• Must be amenable to work night shifts.
• Must be willing to work onsite.

Preferred Qualifications:

• Previous experience in a financial account-related customer service role is a plus.
• Familiarity with financial industry practices, terminology, and regulations

About the Client:

Our client is a prominent operations management and analytics company that specializes in providing business process outsourcing (BPO) and offers a range of services, including analytics, business process management, and consulting to various industries such as insurance, healthcare, banking, financial services, utilities, and travel.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• Other Exciting Benefits
  

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!