Business Software (SaaS) Administrator

Position Type: Experienced Level - Individual Contributor

Employment Type: Full-Time

Work Location: Remote, Philippines

Work Setup: GMT Business Hours

Industry: IT

About the Job:

Elevate your career as a Business Software (SaaS) Administrator! In this role, you will master CPQ systems and optimize document templates using Microsoft Office tools to meet diverse customer needs. You'll ensure the seamless operation and integration of Microsoft 365 and HubSpot, driving efficiency and innovation across technical infrastructure. Additionally, you'll provide top-tier support and training for both internal teams and customers. Interested in learning more? Apply now!

Scope & Responsibilities:

CPQ System and Document Management

• Develop and refine CPQ document templates using Microsoft Office tools.
• Configure and customize the CPQ platform to produce high-quality document outputs.

Microsoft 365 and HubSpot Administration 

• Manage Microsoft 365 applications and HubSpot, including user access, security settings, and feature updates.
• Monitor and enhance system performance.
• Integrate HubSpot with other business systems and provide technical support.

Design Flare

• Design effective and visually appealing document templates.
• Ensure usability and aesthetic appeal in system configurations.
• Create intuitive and enjoyable user environments.

Technical Support and Project Participation

• Resolve technical issues within business systems promptly.
• Provide technical expertise for CPQ implementations.

Continuous Improvement and Knowledge Sharing

• Evaluate and improve internal processes and systems.
• Maintain an internal knowledge base with best practices and troubleshooting guides.

Training and Advocacy

• Design and deliver training programs for internal teams and clients.
• Advocate for features and improvements in product discussions.

Quality Assurance and Documentation

• Support new releases and updates to business systems with thorough testing and validation.
• Maintain comprehensive system documentation.

Business Systems Experience

• Manage systems related to products and services like CPQ, accounting, and billing.
• Understand costs, margins, and pricing strategies.
• Manage systems that support product and service lifecycles to enhance operational efficiency.

Required Qualifications:

• At least 2 years of experience in software administration, particularly with SaaS platforms.
• Proven track record working with CRM systems such as HubSpot, Microsoft Dynamics, or Salesforce, with a minimum of 2 years in a relevant role.
• Either hold Microsoft Certifications such as "Microsoft Office Specialist" (MOS) for Word, Excel, and PowerPoint, and “Microsoft 365 Certified: Enterprise Administrator Expert” or possess an equivalent level of knowledge and hands-on experience with the Microsoft 365 suite of applications.
• Experience in user administration and managing Azure AD.
• Excellent verbal and written communication skills in English, with a strong ability to work collaboratively across different teams and with clients.
• Highly organized with the capability to manage multiple tasks and projects simultaneously.
• Strong problem-solving skills, with a logical and analytical approach to addressing challenges.
• Familiarity with Atlassian tools, primarily Jira and Confluence, as these are integral to our operational processes.

Preferred Qualifications:

• Direct experience with the implementation, configuration, and use of CPQ software is desirable.
• Ability to work independently with minimal supervision, demonstrating initiative and self-direction.
• Comfortable working in and contributing to a distributed, global team environment.
• Some understanding of software development practices would be beneficial, although not mandatory.
• Familiarity with Atlassian tools, primarily Jira and Confluence, as these are integral to our operational processes.

About the Client:

Our client is an innovative provider of commercial software for IT Service Providers, specifically managed services and cloud computing providers.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• Other Exciting Benefits

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!