Accounts Receivable Team Lead (US Healthcare)

Position Type: Manager

Employment Type: Full-Time

Work Setup: On-site, Night shift

Location: Pasig City

Industry: BPO

About the Job:
Join our client's team as an AR Team Lead and drive excellence in workflow processes and client interactions. You'll oversee operations with a strong focus on compliance and security, while championing process optimization and delivering outstanding results.

Company Profile:

Our client is a leading provider of professional services to the top healthcare organizations around the world.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• Allowances
• HMO coverage from Day 1, plus one free dependent
• 20 Service Incentive Leaves
• Leave Conversion
• Night Differential
• Other Exciting Benefits
  

Required Qualifications:

• Graduate of any 4-year course.
• Minimum of 1 year of experience as a Supervisor for BPO Healthcare Accounts in the US.
• At least 1 year of experience in Accounts Receivable (AR).

Scope & Responsibilities:

• Design and implement workflow processes.
• Ensure quality deliverables and timely client communication.
• Oversee project execution and teamwork allocation.
• Monitor quality, provide feedback, and maintain process documents.
• Record client updates and participate in conference calls.
• Ensure compliance with information security and organizational policies.
• Ensure team awareness of SLAs and undergo required training.
• Maintain privacy and security in all work environments.
• Monitor SLAs, maintain reports, and report incidents.
• Ensure a Business Continuity Plan (BCP) is in place.
• Ensure team training and compliance.
• Monitor and meet client/project SLAs and quality objectives.
• Maintain required reports and implement security controls.
• Address and communicate customer complaints to management.

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!